Policies

Accommodation

Booking conditions

Please note that no amount is charged before your arrival. Full payment will be made on site by credit card, Interac or cash.

Terms of cancelation

You have up to 48 hours before check in to cancel free of charge.

Cancellation less than 48 hours before check-in will result in a charge of 50% of the total amount of the stay.

A cancellation after 4 p.m. on the same day of the reservation will result in a charge of 100% of the total amount of the stay.

If we have no news from you and you do not show up at the hostel when you make your reservation, 100% of the total amount of your stay will be charged.

Activities

Terms of cancelation

The deposit of 50% of the amount of the activity is not refundable. Cancellation must be made 24 hours before departure, otherwise the full amount of the activity will be retained. If the cancellation is made by Aventure Rose des Vents (weather conditions), the full refund will be made.

Customers must arrive 20 minutes before departure at the Rose-des-Vents hostel located at 136, rue du Quai. Departures are at the scheduled times with no possibility of delay.

For kayaking, NO CANCELLATION IN CASE OF RAIN (except in the event of a storm or strong winds)

For winter activities, NO CANCELLATION IN CASE OF SNOW (except in the event of ice or major storm)